FAQ
Frequently Asked Questions
Product Usage
Q: Which product should I use first?
A: Start with the Complete Car Care Bundle. It's specifically designed for Indian road conditions with all the essentials you need for complete car protection and shine.
Q: How often should I use these products?
A: For best results, we recommend using these products every 2-3 weeks, or after exposure to dust storms, monsoon rains, or mud roads. Your car will stay showroom-fresh with regular care.
Q: Can I use these products on all car colors?
A: Yes, all our products are safe for all car colors and paint types. They have been tested on various vehicle types in different Indian climate conditions.
Q: Is this safe for modern car paint?
A: Absolutely. Our formulas are tested on modern automotive paints and provide UV protection and surface safeguarding for contemporary vehicles.
Shipping & Delivery
Q: How long does shipping take?
A: We offer standard shipping within India (7-10 business days) and express shipping (3-5 business days). All orders come with tracking information.
Q: Do you ship to my region?
A: We ship across India, including remote Himalayan regions. Special packaging ensures products arrive safely despite harsh weather conditions.
Q: What if my order is damaged during shipping?
A: We provide full replacement for any damaged items. Simply contact our support with photos, and we'll send a replacement immediately.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day money-back guarantee on all products. If you're not satisfied, return the product in its original condition for a full refund.
Q: How do I initiate a return?
A: Contact our customer service team with your order number and reason for return. We'll provide a prepaid return shipping label.
Q: Are there any restocking fees?
A: No, we don't charge restocking fees. Your satisfaction is our priority.
Product Storage
Q: How should I store these products?
A: Store in a cool, dry place away from direct sunlight. Keep bottles tightly sealed. Products have a shelf life of 2 years when stored properly.
Q: Can I store these in my car?
A: We don't recommend long-term storage in extreme car temperatures. Store at home and bring products as needed for your car care routine.